Refund policy

Return Period: Returns and exchanges are accepted within 7-15 days after receipt via designated offline channels.

Return Conditions: Items must be unused, in original packaging, and in resalable condition.

Return Process: Please mail the item to the designated location. To initiate a return, provide photos of the item as proof and contact our customer service via email at contact@mrcha-tea.com.

Compensation: Upon approval, customers may receive a store voucher, a gift card, or a partial refund. Certain orders may qualify for a full refund directly to the original payment method.

Customer Support: For any questions or assistance throughout the return process, please contact our customer service team at contact@mrcha-tea.com. We are here to help ensure a smooth experience for you.